FAQ

Frequently Asked Questions

What is the minimum order quantity for wholesale?
The minimum order quantity varies depending on the product category. For tops and skirts, the MOQ starts from 5-10 pieces per style, while for pants and special collection items, it can range from 10-20 pieces. Boutique orders can request flexible quantities for trial purposes.
How long does it take to process a wholesale order?
Standard processing time is 7-20 business days depending on the order size. Small-batch boutique orders may be shipped within 7 days, while large wholesale shipments require 2-3 weeks to ensure proper quality control and packaging.
Do you offer regional exclusivity for wholesale partners?
Yes, selected partners may receive regional exclusivity for certain collections or products. Exclusivity is reviewed on a case-by-case basis, depending on the market and existing partnerships.
Can I request dropshipping services for my online store?
Dropshipping is available for approved wholesale partners. You will need to provide your business details and projected order volume. Shipping times for dropshipped orders are slightly longer to allow for packaging and quality inspection.
What payment methods do you accept for wholesale orders?
We accept bank wire transfer, PayPal, and verified credit card payments for wholesale orders. Payment terms for regular wholesale partners may include partial deposit with balance due before shipment. All payments are secured and confirmed before production.
Can I mix and match styles to meet the MOQ?
Yes, mixing different styles and colors within the same collection is allowed to meet the MOQ. This is ideal for boutiques seeking variety in their initial order without committing to a large quantity of a single style.
Do you provide a catalog and lookbook for wholesale buyers?
Yes, all approved wholesale partners receive a comprehensive catalog and digital lookbook for each collection. It includes product images, fabric details, sizing charts, and suggested retail pricing to support merchandising.
What are your shipping options and costs?
We ship worldwide via express courier services and standard shipping. Shipping costs depend on destination, weight, and volume. Boutique partners can request consolidated shipping or split shipments for multiple locations.
How do I track my wholesale order?
Once your order is shipped, you will receive a tracking number via email. Our system allows you to monitor the order in real-time, including estimated delivery dates and shipment updates.
What is your return and exchange policy for wholesale orders?
All wholesale orders are carefully inspected before shipping. Returns or exchanges are only accepted for damaged or incorrect items reported within 7 days of receipt. Custom or final sale items cannot be returned.
Do you provide product samples before placing a large order?
Yes, sample requests are accepted. Sample fees may apply depending on the product, which can be credited toward the first wholesale order. This ensures partners can assess quality, fit, and styling before committing.
Are your products sustainably produced?
We use ethically sourced fabrics and maintain small-batch production to reduce waste. Our production partners adhere to strict labor standards, ensuring sustainable practices across the supply chain.
Can I request custom branding or private label options?
Private label or co-branded options are available for established wholesale partners with sufficient order volumes. Please contact our team to discuss design requirements, labeling, and lead times for custom orders.
Do you offer seasonal promotions for wholesale partners?
Yes, wholesale partners may be eligible for seasonal discounts, bundle pricing, or early access to limited collections. All promotions are communicated via email or wholesale portal updates.
How do I become an approved wholesale partner?
To become an approved wholesale partner, submit a business inquiry with your store details, website or retail license, and projected order volume. Our team reviews all applications and approves qualified retailers for partnership.